Legal

Terms & booking conditions

Last updated: October 2026

These terms apply to all bookings and services provided by Cool Vibe Company Ltd (company no. 12438020), trading as Vibe Content Studio and Rufio James Creative, registered office Apple Loft, Hollins Farm Granary Business Centre, Twemlow Lane, Cranage, CW4 8GE. By booking with us, you agree to them. If anything’s unclear, just ask before you book.

1. Bookings and payment

• A booking is confirmed once we’ve confirmed it in writing and received any deposit we’ve asked for.
• One-off sessions and services are paid as agreed when you book. Monthly packages are paid monthly in advance.
• We’re not VAT registered, so no VAT is added to our prices.
• Sessions are up to the length booked. Extra time is charged at the hourly rates on our prices page, if the studio is available.

2. Cancelling or moving a session

• 48 hours or more before your session: cancel or reschedule free of charge.
• Less than 48 hours before: we keep your deposit, or 50% of the session fee if no deposit was taken.
• No-shows are charged in full.
• If we have to cancel (for example through illness or equipment failure), we’ll rearrange at no cost to you or refund anything you’ve paid for that session.

3. Monthly packages

• Monthly packages have a 3-month minimum term.
• After that, you can cancel with 30 days’ notice in writing (email is fine).
• Unused sessions, shoots or posts don’t roll over to the next month unless we’ve agreed it in writing.

4. Editing and turnaround

• Standard turnaround for edited episodes and reels is 5–7 days from your session.
• A 72-hour express edit is available for an extra 25%, subject to availability.
• Each edit includes one round of reasonable changes. Further changes may be charged.
• First-booking promise: if you’re not happy with the edit of your first finished episode, we’ll redo it free of charge.

5. Your content

• Once you’ve paid in full, you own the final edited content we deliver to you, and you can use it however you like.
• We may use short clips, photos or stills from your sessions to show our work (for example on our website and social media). If you’d rather we didn’t, just tell us and we won’t.
• We keep raw recordings for 30 days after delivery so we can make any changes. After that they may be deleted, so please download your files promptly.
• You’re responsible for making sure you and your guests are happy to be recorded, and that what’s said or shown doesn’t break the law or anyone else’s rights (for example music, defamation or confidential information).

6. Social media management

• We’ll post content to the accounts you give us access to, using the schedule and captions agreed with you.
• You stay the owner of your accounts and can remove our access at any time.
• We can’t guarantee specific results such as follower numbers or sales, as these depend on many things outside our control.

7. At the studio

• Please arrive on time. Sessions start and finish at the booked time.
• Please treat the studio, equipment and farm with care. You’re responsible for any damage caused by you or your guests, other than normal wear and tear.
• Children and pets are welcome by arrangement. Please let us know in advance.

8. Our liability

We’ll always do our best, using reasonable skill and care. Our total liability to you for any booking is limited to the amount you paid for it. Nothing in these terms limits liability that can’t legally be limited, such as for death or personal injury caused by negligence. If you’re booking as a consumer, you also have your statutory rights.

9. The legal bit

These terms are governed by the law of England and Wales, and any disputes will be dealt with by the courts of England and Wales. Your personal information is handled as described in our privacy policy.

Questions?

Email rufio@rufiojames.com, call 07961 551085, or write to us at the address above.